Thank you for your interest in Wildwood Express! Please check out our frequently asked questions below.
How much is shipping?
Orders have a flat rate shipping fee of $14.50 (includes tracking), with the exception of seeds. All regular packaged seed orders have a flat rate shipping fee of $3.50 (no tracking). All orders over $100 before taxes receive free shipping.
Where do you ship to?
Everywhere in Canada! :)
How long will it take my order to ship?
Orders are processed and shipped as soon as possible. Please note that we are currently experiencing a high influx of orders. Our extraordinary staff are working incredibly hard to get your order to you in a timely manner. We thank you for your patience and kindness during this time.
How long will it take for my seeds to arrive?
Once shipped seeds take anywhere from 3 - 14 business days to arrive, depending on location. If you ordered your seeds with a seasonal product, like bulbs, your products will all be shipped together once the order is complete.
I can't find some products in your store, where are they?
Due to the high amount of daily orders, we have made the decision to temporarily halt some products availability. If you can not find what you are looking for through our online store, it means they are not available for ordering at this time. We hope to open orders up for these specific products as soon as we can.
When will you start shipping tropical plants across Canada again?
Due to the high amount of daily orders, we have made the decision to halt shipping tropical plants outside of British Columbia until June. We hope to resume shipping in June, but this is subject to change. In order to keep our plants healthy and due to restrictions on space in our holding area, we are not able to hold tropical plant orders at this time despite being able to previously.
When do rose pre-orders arrive?
Shipping for the 2020 rose season has now closed. We are currently taking pre-orders for the 2021 rose season. We will begin shipping throughout April-May 2021. Roses will begin shipping once the threat of frost has passed so timelines may vary.
When do spring planting bulb pre-orders arrive?
Spring Bulbs begin arriving late February through to early April. We begin shipping orders as soon as they are complete. You will be notified once your order is ready. Spring bulbs will begin shipping once the threat of frost has passed so timelines may vary.
When do fall planting bulb pre-orders arrive?
Fall Bulbs begin arriving late August through to October. We begin shipping orders as soon as they are complete. Holiday products like Amaryllis arrive closer to November. You will be notified once your order is ready. Arrival time depends on the weather, so shipping timelines may vary.
When do spring edible pre-orders arrive?
Spring edibles like fruits and potatoes begin arriving mid-March through to early April. We begin shipping orders as soon as they are complete. You will be notified once your order is ready. Spring edibles will begin shipping once the threat of frost has passed, so timelines may vary.
What is your return policy?
Our full return policy can be found here